FAQs

Summary of frequently asked questions

Why do I not receive an email notification when the form is submitted?

The cause of this problem may be that you have not set up the receive email field and the response email field in Email Settings.

Note: With the Email response field, you must select the exact field that you have set up for customers to enter their email on the form.

If you have done the above steps but still do not receive notification emails, you need to do an additional step of configuring SMTP for the app (Go to App backend -> SMTP).

Please note: to configure SMTP for the app, you need to enable 2-factor authentication for your account and create an alternative password (app password), which will be filled in the password field in the app's SMTP menu.

If you are using Gmail, you can refer to the following instructions: https://cf-guide.storeify.app/smtp

Why does the RFC error appear after submitting the form?

The cause of this error is that you chose the wrong value of the Submitter Email Address field in Email Settings. Please check and set the correct value for this field.

Why is the email I received without the content of the submitted form?

The cause of the problem may be that you have not selected to edit the Email content in Email Settings (Manage Forms -> Edit form -> Email Settings -> Email content). You need to add the values of the fields to the email body by selecting in the select box just above.

The text available in the box is for example only, you should use selectbox to select data fields again.

Why does the email notification content not display information but display short-codes?

The reason for the problem is that the pre-filled short-code in the email content is just a sample short-code and it can vary from store to store. In the backend app, go to Manage Forms -> Edit form -> Email Settings -> Email content -> Reselect the required fields using Select box

Why is the form no longer displayed after I change the website theme?

This is because the source code of the application has not been applied on the new theme. To solve this problem, you just need to go to Publish to Theme -> Choose a new theme of the website -> Click the Publish button.

How to add product name and url to email?

First you need to go to Manage Forms -> Edit Form -> Active Form -> Show form on -> Select Products tab -> Select all products you want to place the form on

Then, still in Edit Form -> Email Settings -> Email Content -> Use the selectbox to add the Product name to the email content